Public proof profile
William Cooper
Support Lead
Technical support lead improving troubleshooting speed with AI triage, KB suggestions, and confidence controls.
Projects
1
Verified skills
0
Proof artifacts
6
Verified Skill Stack
Core competencies
RAG Document Retrieval67%
Intelligent Ticket Routing60%
Tone & Sentiment Detection49%
Tools and systems
Zendesk AIPineconeCustom Python Flask APIs
Skills and proof signals are grounded in shipped work, artifacts, and build telemetry.
Tooling and signals
Public URL
https://www.myaiskilltutor.com/u/william-cooper-ai
Profile handle
@william-cooper-ai
Project Portfolio
Confidence-based Triage Workflow
ShowcasedA support triage system that suggests KB articles and escalates low-confidence answers.
2 artifacts3 build log entries