Public proof profile
Steve Griffin
Support Lead
Support systems manager building routing, macros, and SLA awareness into day-to-day support operations.
Projects
1
Verified skills
2
Proof artifacts
12
Verified Skill Stack
Core competencies
Tone & Sentiment Detection80%
RAG Document Retrieval74%
Intelligent Ticket Routing66%
Tools and systems
Custom Python Flask APIsZendesk AIPinecone
Skills and proof signals are grounded in shipped work, artifacts, and build telemetry.
Tooling and signals
Public URL
https://www.myaiskilltutor.com/u/steve-griffin-ai
Profile handle
@steve-griffin-ai
Project Portfolio
SLA Risk Escalation Assistant
ShowcasedA support ops system that flags SLA risk, drafts next actions, and recommends escalation timing.
3 artifacts3 build log entries