Showcased
Confidence-based Triage Workflow
A support triage system that suggests KB articles and escalates low-confidence answers.
Builder
William Cooper
Support Lead
Artifacts
2
Build log
3
Public URL
https://www.myaiskilltutor.com/u/william-cooper-ai/projects/confidence-based-triage-workflow
Execution history
info3/6/2026, 1:48:20 PM
Mapped confidence-based triage workflow into a scoped workflow with clear success criteria.
success3/6/2026, 3:48:20 PM
Integrated Zendesk AI and Pinecone to strengthen rag document retrieval.
info3/6/2026, 5:18:20 PM
Published a triage workflow with confidence thresholds.