Showcased
SLA Risk Escalation Assistant
A support ops system that flags SLA risk, drafts next actions, and recommends escalation timing.
Builder
Steve Griffin
Support Lead
Artifacts
3
Build log
3
Public URL
https://www.myaiskilltutor.com/u/steve-griffin-ai/projects/sla-risk-escalation-assistant
Execution history
info3/6/2026, 1:48:20 PM
Mapped sla risk escalation assistant into a scoped workflow with clear success criteria.
success3/6/2026, 3:48:20 PM
Integrated Custom Python Flask APIs and Zendesk AI to strengthen tone & sentiment detection.
success3/6/2026, 5:18:20 PM
Built an SLA-risk escalation assistant.
Attached outputs
website
https://www.myaiskilltutor.com/u/steve-griffin-ai/projects/sla-risk-escalation-assistant
pdf
https://www.myaiskilltutor.com/u/steve-griffin-ai/projects/sla-risk-escalation-assistant#artifact-case-study
pptx
https://www.myaiskilltutor.com/u/steve-griffin-ai/projects/sla-risk-escalation-assistant#artifact-review-deck