Showcased
Support Copilot with Escalation
A support copilot that retrieves documentation, drafts answers, and routes risky cases to a human.
Builder
Hannah Ouellet
Support Operations
Artifacts
3
Build log
3
Public URL
https://www.myaiskilltutor.com/u/hannah-ouellet-ai/projects/support-copilot-with-escalation
Execution history
info3/6/2026, 1:48:20 PM
Mapped support copilot with escalation into a scoped workflow with clear success criteria.
success3/6/2026, 3:48:20 PM
Integrated Zendesk AI and Pinecone to strengthen rag document retrieval.
success3/6/2026, 5:18:20 PM
Built a support copilot with escalation rules.
Attached outputs
website
https://www.myaiskilltutor.com/u/hannah-ouellet-ai/projects/support-copilot-with-escalation
pdf
https://www.myaiskilltutor.com/u/hannah-ouellet-ai/projects/support-copilot-with-escalation#artifact-case-study
pptx
https://www.myaiskilltutor.com/u/hannah-ouellet-ai/projects/support-copilot-with-escalation#artifact-review-deck